The Power of Exceeding Expectations - respect your team

📌The power of exceeding expectations📌

I saw this first hand in a hotel restaurant recently.

The restaurant manager worked tirelessly to attend every client to ensure they were being served to their expectations, then took it up a level.

He followed up immediately on any requests. He made everyone feel welcome and, in some way, a special guest.

I was particularly impressed by the way he looked after those of us who were on tables for one - clearly working away from home.

It was good to see how everyone was given this detail of attention. And it was appropriate. I could see that if someone was happier being left alone, he responded to that.

You could see that he was just as polite and courteous to his team. No barked orders, but calm requests and thanks for their efforts.

It was good to see someone working hard to improve the experience for everyone.

Because this is my field, I had to have a quick word on the way out. I told him how impressive his performance was.

➡️His reason: I like to exceed the expectations our guests have of us⬅️

It was a pleasure seeing him work. There is a name for it. Moral Elevation, whose definition is:

“A positive emotion that occurs when someone witnesses a virtuous act that improves the well-being of others. It can involve feelings of warmth, admiration, and affection for the person who performed the act.”

➡️So, let’s build that into our approach to Middle Leadership ⬅️

☑️Go beyond what your team expect. Improve the well-being of our team members☑️

This will mean different things to different people, but one thing is for sure – admiration and affection from your team can’t be anything but good.
​