Case Studies
Developing New Managers: using MTI tools to help a client design a new
development programme to be rolled out globally by internal trainers
The Background
A multi-national client came to us with a problem.
‘Our latest employee survey showed that satisfaction with the performance of new and recently-appointed managers is slipping – this is a big concern for us! Can you help?’
We probed further, carrying out benchmarking studies as well as facilitating a series of structured information-gathering meetings with both new and experienced managers. During these meetings we used the STRATEGIC CASCADE and some of our TRAINING NEEDS ANALYSIS tools to challenge the managers until we were confident we had reached the root of the problem.
The Solution
The proposed solution, once we had understood the problem, was relatively straightforward – a development programme for newly-appointed managers to help prepare them for the challenges of leading a team for the first time. We confirmed the learning objectives for the programme with the client, based on our analysis and then went away to design it.
We used our unique BGUNAR model to design a practical and interactive two-module programme in line with adult learning theory and accelerated learning principles. We also applied our 10 STEPS TO EFFECTIVE TRAINING to ensure pre- and post-module links to the client’s existing performance management process.
After delivering the first session and making the necessary adjustments we then turned our attention to making the global roll out sustainable. The client identified employees who were interested in delivering the new programme, and we tailored our TRANSFORMING THE TRAINER (please click on the button below for further information regarding this course).
programme to provide the necessary background knowledge, attitude adjustment and skills’ practice for them.
In addition, we co-delivered the programme with internal trainers whenever necessary, to provide support with the content as well as guidance and help with PLATFORM SKILLS and FACILITATION SKILLS.
The resulting programme was delivered throughout the organisation for the next three years, at which point another employee survey was carried out… showing improvement in levels of satisfaction with the performance of new and recently-appointed managers.
A multi-national client came to us with a problem.
‘Our latest employee survey showed that satisfaction with the performance of new and recently-appointed managers is slipping – this is a big concern for us! Can you help?’
We probed further, carrying out benchmarking studies as well as facilitating a series of structured information-gathering meetings with both new and experienced managers. During these meetings we used the STRATEGIC CASCADE and some of our TRAINING NEEDS ANALYSIS tools to challenge the managers until we were confident we had reached the root of the problem.
The Solution
The proposed solution, once we had understood the problem, was relatively straightforward – a development programme for newly-appointed managers to help prepare them for the challenges of leading a team for the first time. We confirmed the learning objectives for the programme with the client, based on our analysis and then went away to design it.
We used our unique BGUNAR model to design a practical and interactive two-module programme in line with adult learning theory and accelerated learning principles. We also applied our 10 STEPS TO EFFECTIVE TRAINING to ensure pre- and post-module links to the client’s existing performance management process.
After delivering the first session and making the necessary adjustments we then turned our attention to making the global roll out sustainable. The client identified employees who were interested in delivering the new programme, and we tailored our TRANSFORMING THE TRAINER (please click on the button below for further information regarding this course).
programme to provide the necessary background knowledge, attitude adjustment and skills’ practice for them.
In addition, we co-delivered the programme with internal trainers whenever necessary, to provide support with the content as well as guidance and help with PLATFORM SKILLS and FACILITATION SKILLS.
The resulting programme was delivered throughout the organisation for the next three years, at which point another employee survey was carried out… showing improvement in levels of satisfaction with the performance of new and recently-appointed managers.
Perfect Team - Team building – Multinational FMCG
The Background
An existing client contacted us as one of its teams had requested a teambuilding workshop. Through further discussions with the human resources and also the team manager we recommended our 2 day teambuilding workshop. We had just one big issue. The team did not want to share the reason behind their request to do this workshop. We decided to proceed but were very concerned something vital was not being shared. So we prepared for the worst!
The Solution
Our 2 day teambuilding workshop is a classroom based, highly interactive learning event (10 exercises per day). As a team you go through a series of experiences that reflect real situations and then in group and plenary discussions you identify key actions to take and implement, to create a successful team. This is great for new, old, dysfunctional teams, groups of line managers, you name it this workshop really works.
So how did our client’s team get on?
Well fantastically. They completed all tasks at above average and even they even had some exceptional performances. So why were they there? The reason, that they explained to us at the end of the workshop, was that in the workplace, they were known to be a high performing team constantly hitting or outperforming their KPI`s. So they came on to the workshop to see if they really were a high performing team and, if and how, they could continue to improve.
They went away with an action plan and they continued to improve and outperform their KPI`s.
Please click on the button below for more information regarding teambuilding at MTI
An existing client contacted us as one of its teams had requested a teambuilding workshop. Through further discussions with the human resources and also the team manager we recommended our 2 day teambuilding workshop. We had just one big issue. The team did not want to share the reason behind their request to do this workshop. We decided to proceed but were very concerned something vital was not being shared. So we prepared for the worst!
The Solution
Our 2 day teambuilding workshop is a classroom based, highly interactive learning event (10 exercises per day). As a team you go through a series of experiences that reflect real situations and then in group and plenary discussions you identify key actions to take and implement, to create a successful team. This is great for new, old, dysfunctional teams, groups of line managers, you name it this workshop really works.
So how did our client’s team get on?
Well fantastically. They completed all tasks at above average and even they even had some exceptional performances. So why were they there? The reason, that they explained to us at the end of the workshop, was that in the workplace, they were known to be a high performing team constantly hitting or outperforming their KPI`s. So they came on to the workshop to see if they really were a high performing team and, if and how, they could continue to improve.
They went away with an action plan and they continued to improve and outperform their KPI`s.
Please click on the button below for more information regarding teambuilding at MTI
Presentation Skills - Large International Financial Organisation
The Background
This large International Organisation required their managers to continuously deliver clear presentations on a very regular basis to both internal and external clients. Feedback identified several major common issues, such as unclear messages, boringly delivered and lack of action resulting from these presentations.
The Solution
We implemented our 2 day “Powerful Presentations” course to the organisation`s managers. The course was based upon our unique presentation structure model, how to use multichannel communication and lots of practice for the presenters on their platform skills.
Before attending the course, all participants were required to complete a small questionnaire to identify areas of improvement that were signed by their line managers.
The participant`s questionnaire was discussed at the beginning of the course and the second part of the questionnaire, on actions and opportunities, which was completed at the end of the course and then discussed with their line managers upon returning to work. This enabled them to identify how and when they could implement and practice their new skills.
Due to the success of the course we continued to offer it over a number of years and to other levels within the organization.
For more information regarding the unique MTI Powerful Presentations course please click on the button below:
This large International Organisation required their managers to continuously deliver clear presentations on a very regular basis to both internal and external clients. Feedback identified several major common issues, such as unclear messages, boringly delivered and lack of action resulting from these presentations.
The Solution
We implemented our 2 day “Powerful Presentations” course to the organisation`s managers. The course was based upon our unique presentation structure model, how to use multichannel communication and lots of practice for the presenters on their platform skills.
Before attending the course, all participants were required to complete a small questionnaire to identify areas of improvement that were signed by their line managers.
The participant`s questionnaire was discussed at the beginning of the course and the second part of the questionnaire, on actions and opportunities, which was completed at the end of the course and then discussed with their line managers upon returning to work. This enabled them to identify how and when they could implement and practice their new skills.
Due to the success of the course we continued to offer it over a number of years and to other levels within the organization.
For more information regarding the unique MTI Powerful Presentations course please click on the button below:
